Core Values of Care

Ensuring Residents have the opportunity to vote in elections and brief themselves fully on the democratic options.
Preserving for residents full and equal access to all elements of the National Health Service.
Assisting residents’ access to public services such as libraries, assisted technology and community services.
Facilitating Residents’ contribution within the Home.

We endeavour to provide an environment and structure of support that could otherwise be hazardous for Residents. Slips/Trips/Falls Risk Assessments are carried out on admission and reviewed as and when required.
Protect Residents from all forms of abuse and possible abusers.
Ensure Residents and Relatives are aware of the procedures and accessibility for complaints/grievances.
Creating a positive and transparent family environment within the Home.

Assisting residents in maintaining their self-care where appropriate and awareness of potential risks.
Ensuring Residents maintain links with contacts outside the home.
Giving all Residents the opportunity to contribute to the records of their own care and to express their views on their core values of care.

Informing ourselves, as fully as each resident wishes, about their individual histories and characteristics.
Providing leisure and recreational activities to suit the tastes and abilities of all residents and to stimulate participation.
Responding appropriately to the personal, intellectual, artistic and spiritual values and practices of every resident.
Respecting our residents’ religious, ethnic and cultural diversity. Helping our Residents to maintain existing contacts and to make new liaisons and friendships.
Attempting always to listen and attend promptly to any Resident’s desire to communicate at whatever level.
Arranging regular Resident/Relative Meetings (approx. every 6 weeks).

Helping Residents to personalise and equip their rooms as they wish.
Providing keys to their rooms and a secure place for their valuables.
Giving Residents the opportunity to maintain privacy when receiving visitors, making telephone calls, or opening and reading their mail.
Securing all Residents’ records and information and respecting the confidentiality of those records.
Treating each Resident as an individual and a respected member of the family circle.
Assisting Residents to maintain their dignity through their personal appearance and behaviour.
Domiciliary Hairdressing, Chiropody, Ophthalmic, Audiology, Dental Services, Physiotherapy etc.
Promoting activities that encourage Residents to express themselves as individuals.
Helping Residents to overcome any shortcomings they may experience through age, sensory, disability, i.e. communication, physical functioning, mobility.

Provide comprehensive information on the home and the quality of service and core values of care available.
Provide each Resident with a contract or a statement of terms and conditions of residency.
Carry out a needs assessment on each Resident prior to admission.
Demonstrate to each Resident that we can meet their individually assessed needs, avoiding wherever possible treating Residents as a homogeneous group.
Enabling Residents to manage their own time.
Offer the opportunity for prospective Residents to assess the home by way of a trial visit.
Provide a range of fresh produce meals that Residents can choose from our four weekly menus prepared by our chef.
Continually offer a range of social and leisure activities and entertainment, five days a week.
Provide spiritual support – Church attendance and visiting Clergy.
Maintain maximum flexibility in the daily life within the home.