Frequently Asked Questions

At Bankfield Care Home, we understand that you will probably have lots of questions about our Care Home. We will be happy to answer anything when we see you, but in the meantime, here’s a few of the most common we get asked.

At any reasonable time of the day or night. However, we request visitors to respect our residents’ privacy and refrain from visiting at mealtimes, unless previously arranged with the care supervisor on duty or manager. We do not have specific visiting hours giving you the opportunity to entertain your guests at your leisure either in your own room or the privacy of the Snowdrop Garden Lounge.

Yes. However, this would need to be discussed with the registered manager prior to any arrangements. The home has a duty of care to all our residents who have individual needs and dependency levels. A risk assessment may be required in order to safeguard the individual.

When you want to – this is your home, and we will encourage you to behave as you would have done if you were still living unsupported. This includes making your own decisions about the structure of your day.

Our ‘going to bed/ getting up’ preferences form is attached for your completion in order to ensure your continued comfort and peaceful night’s sleep.

We have limited capacity for your own furniture. However, you are welcome to bring small items in order to personalise your accommodation i.e., television, favourite chair, pictures, photographs, ornaments etc.

Please be aware that electrical items are to be P.A.T. tested prior to installation and soft furnishings are to be  fire retardant

Bankfield Care Home have newspapers delivered for the lounge areas. Alternately if you would like your own personal newspaper your family could arrange this with the local newsagents, which  will be charged to you directly by the newsagents.

We recognize this as an important aspect of the life of many and visiting ministers come into Bankfield to offer communion to those who wish to receive it. Your own minister is free to visit you at any time.

Bankfield House is registered with the  local GP practice who visits our residents on a weekly basis and also on request.

We would refer you to our insurance details contained in our terms and conditions of residency. It is therefore advisable that any items of substantial monetary or sentimental value are secured by your appointed representative.

There is a choice of dishes offered every day and you will be asked for your preferences. In the unlikely event that there is nothing offered which appeals to you, please ask to see the Chef who will do their best to meet your requirements. Special diets are catered for and we liaise with the dietetics department at the local hospital.

We employ a full time Activities Co-ordinator, five days per week,  to plan and arrange stimulating activities for all residents. Suggestions for inclusion in the activities programme are always welcomed in our scheduled Resident/Relatives’ meetings. During the appropriate seasons, canal boat trips, theatre outings, tea rooms, garden centres, stately homes, museums, shopping and other available attractions are organised.

New residents receiving NHS Podiatry would normally continue on admission. Our chiropodist  visits six weekly for which there is a charge. Dental services are currently accessed by the NHS services for a referral to a available dental practice when required.

The audiology and ophthalmic services visit our residents on a regular basis.

Other required / requested services can be accessed by the home via NHS referral system, i.e. physiotherapy, S. A. L .T. (speech and language therapy)

We do have a hairdresser who will cut, style or perm your hair for a reasonable fee. The hairdresser visits every Tuesday. Our finance manager invoices individual residents on a monthly basis, itemising the dates and charges, in order to eliminate the need for ‘cash’ changing hands and for the home to provide you with a formal receipt of services received.

Other than ‘visiting pets’ regrettably  we are unable to provide permanent residency for your pets.

Bankfield House operates a ‘No Smoking Policy’. Any specific requirements would need to be discussed with the registered manager in order to comply with our Fire Safety Policy and procedure.