Satisfaction Survey Questionaire

At Bankfield Care Home, we value your opinion on our home

1. Do you think the home provides you with a good quality environment (accommodation / décor) etc? *
2. Do you feel residents are cared for by the staff? *
3. Do you think you have the opportunity to express your views about the home? *
4. Do you think the home gives you sufficient information about the facilities and the running of the home? *
5. Are you satisfied with the meals provided by the home? *
6. Do you think that the comments, suggestions and complaints about the home are listened to? *

7. Do you think you are given a:

7.1 Choice about getting up *
7.2 Choice about going to bed *
7.3 Choice about meals *
7.4 Choice about things to do *
7.5 Choice about bathing *
8. Overall are you satisfied that the home provides you with a good quality service? *
PLEASE NOTE THAT YOUR NAME WILL NOT BE DISCLOSED UNLESS YOU WISH IT.  ALL COMMENTS RECEIVED WILL BE CONSIDERED BY MANAGEMENT IN ORDER TO IMPROVE THE SERVICE THE HOME PROVIDES FOR SERVICE USERS.